Heritage Foundry LTD (defined as “we/our/us”) sell products and provide related information through this internet site. As a user of the Site (defined as “you/your”) you acknowledge that your use of the Site and/or any transactions you make are subject to our terms and conditions below, which are also deemed to include the following hyperlinked information.
We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the Site. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.
These terms and conditions and the use of our web site shall be governed by the laws and regulations of United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.
Prices, Order and Payment
The price payable for the products you order is that set out on our web site at the time you place your order. The prices of the products that we display on our web site are subject to change without notice. All prices, where appropriate, are exclusive of any sales taxes, unless otherwise stated.
When you make an order on the Site your order will be subject to acceptance in accordance with these terms and conditions. We will send you an email confirming receipt of your order, unless you have provided an invalid email address or there is error in our server. Please note that the confirmation email is not a contract confirmation or order acceptance from us. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched.
We take payment online in a secure environment by debit or credit card. We currently use third party payment service provider(s) to process all online transactions. For information about the measures that the service provider(s) have put in place to protect your security, please refer to their respective web site(s).
Delivery and Refunds
We will deliver products in accordance with your order. We make every effort to deliver the products within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to products supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
Most cast iron orders are delivered on a pallet lorry, if there are any access restiction to your delivery point, this must be advised at the time of placing the order.If there is any re delivery charge, due to insufficient information, then this will be charged to you at cost.
All goods delivered will require a signature. We strongly recommend that you check all goods before signing the carrier advise note, as any damages not advised on the delivery note, will not be accepted.
The customer must check all lengths of gutter and downpipe whilst the driver is present and before signing for the goods, the words unchecked or unexamined or similar will not be accepted.
All damages must be brought to the attention of the driver and their documentation marked accordingly, failure to do so will result in subsequent repacements being chargeable.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.
In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
Intellectual Property, Design and Reproduction
You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase shall remain at all times in our ownership or in our licensors.
Standard products may be cancelled within 7 days of ordering for a full refund. If goods are delivered they will need to be returned at your cost and a re-stocking charge of 30% will apply.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.